Our Customer Service
OvationData continuously strives to provide all of its customers with exceptional service, and it takes a pro-active customer approach. OvationData not only provides customers with the best solutions, but also keeps its customers abreast of developments in digital data storage technology. OvationData’s customers may be notified about the features and benefits of emerging technologies; about products that may be discontinued soon; about products that may experience shortages or changes in cost soon; or about other storage technology developments which may impact their business.
In addition, and as a result of OvationData working with so many different types and quantities of media and devices, OvationData is also able to detect possible problems in an existing technology, and advise customers who are using that technology.
Concurrently, through our working relationships with storage manufacturers, OvationData can act as a customer’s advocate to directly advise a manufacturer about a customer’s needs and provide feedback on current and new technologies – which in many past cases has resulted in a manufacturer incorporating these requirements into their next technology offering. We are often asked to beta-test their new technology in real world situations for manufacturers prior to commercial release.
OvationData’s customer service, its skilled and experienced people, and its technical capabilities are truly OvationData’s key strengths.